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Free PDF 2025 PECB Efficient ISO-IEC-20000-Foundation: ISO/IEC 20000 Foundation Exam Valid Test Syllabus

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PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q12-Q17):

NEW QUESTION # 12
Which is one of the ways that a service provider can demonstrate governance of applicable processes operated by an external supplier?

• A. By signing a contract with the external supplier
• B. By appointing a designated individual who is responsible for managing the relationship with the external supplier
• C. By agreeing the scope of the services to be delivered by the external supplier
• D. By coordinate activities with other parties involved in the service lifecycle

Answer: D

NEW QUESTION # 13
What is the value of good service management?

• A. ensures people to comply with service level agreements (SLAS) using documented information
• B. It allows an organization to be certified, which always adds value for the business
• C. It provides a structure for service provisioning that can be adapted to the culture of the organization
• D. It offers prescriptive guidance that allows the organization to create efficient processes.

Answer: B

NEW QUESTION # 14
To which other process is service design and transition most related?

• A. Incident management
• B. Change management
• C. Continual improvement
• D. Asset management

Answer: B

NEW QUESTION # 15
When managing a major incident, what is one of the activities that needs to be performed?

• A. Escalate the incident
• B. Keep top management informed
• C. Involve the customer
• D. Initiate problem management activities

Answer: B

NEW QUESTION # 16
at is the difference between a nonconformity and an observation?

• A. They identify different levels of defect, and if either of them are identified during an audit then certification